Meadows Farms Lifetime Warranty is the best plant guarantee in the landscape industry. Most landscape companies cover their plants for one year, and many others for shorter periods. Our warranty provides coverage for trees and shrubs we install for as long as you own your home. The warranty is non-transferrable, but if you are landscaping with plans to sell your home in the near future we’ll usually pass the warranty along to the new homeowner.
With this unique warranty there are a few exclusions for plants that are not reliable enough, and annuals and perennials are guaranteed for shorter periods. We do not guarantee individual plants for groundcovers that are sold in flats of fifty since a few dead plants are expected, and will not usually effect coverage. If there are significant gaps in the coverage of groundcovers we will fill the gaps. We do not warranty sod and grass seed as is the policy of all landscape companies.
On most installation contracts if a plant dies in the first year after the original planting date Meadows Farms will replace the plant without charge. Notify our office by phone or through our website of plant problems. If you are able to attach a photograph of the dead plant or plants then we can usually arrange the replacement without sending our Customer Service representative out to visit. If not, we will inspect to verify the condition of the plant. Once the inspection is done, we will call to schedule a date to replace the dead plant.
For some smaller contracts we do not cover the labor cost for replacement of dead plants in the first year after installation. If a plant dies we give a store credit which can be redeemed at any of our garden centers, or you can pay the labor cost to have the replacement plant installed. Our Landscape Designer can address any questions you have about the warranty.
When other warranties have expired after one year, Meadows Farms Lifetime Warranty continues to cover your plants. If a plant dies you must notify us by phone or through our website. You can send a photo to show us the dead plant, or we will arrange to have a Customer Service representative visit. After the first year we give a store credit for the dead plant which can be redeemed at any of our garden centers, or you can pay the labor cost to have the replacement plant installed.
In some unusual circumstances a plant that has been planted for many years will die. The plant has grown much larger than the one we originally planted. Meadows Farms can not be responsible for matching the size of the plants in this circumstance, but we will make every reasonable effort to provide a similar plant with as little additional expense as possible.
The warranty on Hardscape materials varies, but many of our patio and walkways paving products are covered for five years for materials and workmanship. Other hardscape materials are covered for one year. Our Landscape Designer can provide information on warranties for Hardscape products.