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Customer Service

Need to Report an Issue?

Retail Nursery Locations

It is important to us that we provide the best possible services and products to our customers. Please contact us to let us know how we can help. (703) 327-3940 or tell us “How Are We Doing” by clicking here or “Ask us a question” by clicking here.

If you would like to contact an individual location, click here.

Landscaping Department – Report a Problem

Report a dead plant or problem with your Planting or Hardscape installation. Please call the Landscape Department at 703-327-5050 or 301-353-0606, or link to our Report a Problem form below. Dead plants or problems reported by phone, or emails without photos attached will be inspected by a Customer Service representative as quickly as our schedule allows.

In the peak seasons there can be a delay of 10-14 weekdays for an inspection. If you are able to forward photo(s) of the plants or problem we will be able to move more quickly.

Report a dead plant or problem with a Landscape installation

How to send a photo or a dead plant or problem to the Landscape Department –

Grounds Maintenance Department

Report a problem with a Grounds Maintenance Department contract by calling 703-348-4431, or by following the link below to complete the Report a Problem form. Photos for the Grounds Maintenance Department should be attached to emails to

Report a problem to our Grounds Maintenance Department

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